Technical Support

"I wanted to take this opportunity to thank you all for all you did to get us back into production at what is our busiest time of the year. Without your quick reaction and turnaround of the machine we’d have been out of business, literally! Now we’re back to business as usual and our customers have no idea we had this hiccup – which is the way I like it.
So please let everyone at RSS know our appreciation for what was done! And you can be assured that we’ll be your loyal customers for many years to come – this kind of service is what makes the difference between one supplier and another."
Alex Fubini at Ice Cream Union, London

We know how important it is to have expert technical support on hand when you need it. We also know that having your equipment regularly serviced is the best way to keep it running smoothly and cost-effectively and protect your profits in the long-run. That's why we offer a comprehensive technical support service.

Paul Lewis is our very experienced Technical Services Manager. He is responsible for providing technical support and managing our equipment servicing schedule.

You can call Paul on 01432 276777 or email him at paul.lewis@rsshereford.co.uk.

I just wanted to drop you a note to thank your team for their fast response last week to the breakdown of my batch freezer. Both the help over the phone, and the visit the next day got me up and running again by lunchtime – about 24 hours after the problem started. ce.
Tim Pike, Northney Ice Cream

Find out more

• Refrigeration and the environment
• Temperature certification